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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Simply obtain a return authorization number and return the defective product together with a copy of the purchase invoice within the warranty period.  No return merchandise will be accepted without valid cause and only with our authorization number.  All returns must be freight prepaid, must be accompanied by the original packing slip and/or proof of purchase, and returned within two weeks from date of receipt.  A restocking charge of 15% of the purchase price may apply.  Refunds for items returned within 14 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than fourteen days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below.
 
Elta Co., Ltd.
110 Ironside Cres. #14
Scarborough, ON M1X 1M2
Canada